Returns & Refunds
What is your return policy?
We accept return requests within 14 days of receiving your order.
To request a return, please contact us at hi@linenpieces.com with your order number and the reason for your return. This will help us process your request as quickly as possible.
To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition, with all original tags attached.
- If the return is due to an error or fault on the part of Linen Pieces, we will cover the return shipping cost.
- For returns due to personal preference, sizing, or other reasons unrelated to our fault, the return shipping cost will be the customer's responsibility.
Once your returned item arrives at our warehouse and passes our quality inspection, your refund will be processed within 1–3 business days.
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
The following items are not eligible for return:
- Underwear
- Socks
- Swimwear
- Clearance sale items
How do I start a return?
1. Contact us
Email hi@linenpieces.com within 14 days of receiving your order.
2. Provide your order details
Please include:
- Your order number
- The item(s) you would like to return
- The reason for the return
Please also confirm that the item(s) meet our return requirements.
3. Wait for return instructions
Our customer support team will review your request and, if approved, send you a return form and return instructions.
Please do not send your items back before receiving return instructions from us.
4. Send your return
Follow the instructions provided by our team and keep your return tracking number or proof of postage until your refund has been completed.
If you have not received an update within 15 business days after sending your return, please contact us at hi@linenpieces.com with your proof of return so that we can investigate the status of your parcel.
What should I do if I receive the wrong item?
We're sorry if you received an incorrect item. Although we carefully check orders before shipping, mistakes can occasionally happen.
Please contact us at hi@linenpieces.com as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos of the item you received and its packaging, if applicable
Our team will review your case and provide the most appropriate solution as quickly as possible.
Please do not return the incorrect item before contacting us.
What should I do if my item arrives damaged?
We're sorry to hear that your item arrived damaged. Please check your order as soon as you receive it and before wearing or washing the item.
If your item arrives damaged or has a manufacturing defect, please contact us at hi@linenpieces.com as soon as possible with:
- Your order number
- A description of the damage
- Clear photos showing the damaged area
- Photos of the packaging, if it was damaged during delivery
Our team will review the details and work with you to find the best solution, such as a replacement or refund, depending on the circumstances.
Can I return an item if the size doesn't fit?
Yes. If the item doesn't fit, you may request a return within 14 days of delivery, provided that the item is unused, unworn, unwashed, and in its original condition with all original tags attached.
For size-related returns, the return shipping cost is the customer's responsibility. We recommend checking our Size Guide before placing your order. If you're unsure about sizing, feel free to contact us at hi@linenpieces.com and we'd be happy to help.